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Frequently Asked Questions​

Frequently Asked Questions

Here at Olive Natural Skincare we are more than happy to answer all of your questions or queries about our product range.

If you can’t find what you are looking for, please  contact  us for more helpful information.

Olive is based in New Zealand. Our products are made in our own production facility in rural New Zealand, approximately an hour south of Auckland City.

Almost all of Olive’s products are sea freighted to overseas markets. Because cargo ships carry so much at a time, and because skincare products are small, the amount of CO2 released per unit of Olive product is small. Air freight is far more eco-negative, which we hardly ever use.

Yes, our laboratory and production facility and processes are audited and certified to GMP
standards.

Olive is certified to the highest level of ‘naturalness’ by the independent agency NATRUE ( www.natrue.org ). Their requirements and audits are as demanding as for organic certification.

Olive products are made from plant-based and natural ingredients. We currently use some honey and beeswax as ingredients for a few products, so they are not vegan.  We intend to phase out the use of honey and beeswax in the near future.

You can find them on this website and on the product packaging.

We do not use palm oil as an ingredient. Some of the Olive products include ingredients which are derived from palm oil. We are currently working to ensure that these items are sourced from certified sustainable palm oil sources.

No. Micro beads are often used in skin exfoliants but we use other alternatives, such as ground up olive pits.

We do not use alcohol (ethanol) as an ingredient. We believe such items are too harsh for skincare products. The ingredients we do use are natural ‘fatty alcohols’ (e.g. cetyl alcohol), which are derived from plants and are quite different in effect on the skin, i.e. safe.

We print a best before date on each item, however it would be unexpected to be dangerous if used soonish after. Our products typically carry an expiry date of around 2 years from production and we recommend disposing products that are past their expiry date.

We also show an icon on the product with an open cap and a number next to it. This is the number of months we recommend the product to be used by for best quality.

Our bottles, tubes, jars and cardboard retail boxes are recyclable. We have an ongoing project to source recycled (PCR) plastic bottles and look forward to when these are readily available and economically viable. Our pumps and lids are not recyclable, and again we hope that availability arises soon in the future.

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